We accept major international credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and local secure payment options available in your region. All payments are processed via encrypted SSL secure channels, and your card information will never be stored.<\/p>\n\n\n\n
Common reasons include incorrect card details, insufficient funds, bank anti-fraud verification, cross-border payment restrictions, or a billing address that does not match your card registration information. Please double-check your information, contact your issuing bank, or switch to another payment method to complete your order.<\/p>\n\n\n\n
You can submit a modification or cancellation request within 12 hours of order placement<\/strong> via our Contact Page or order email. Once the order enters the packaging or shipping process, it cannot be cancelled or modified.<\/p>\n\n\n\n Yes. A confirmation email with your order details, tracking number (once shipped) and support contact will be sent to your registered email address immediately after you place the order. If you do not receive it, please check your spam folder or contact us.<\/p>\n\n\n\n We provide international shipping to most countries and regions worldwide. You can enter your delivery address at checkout to check real-time shipping availability and estimated delivery time.<\/p>\n\n\n\n Shipping fees are calculated automatically based on your delivery country, parcel weight and package size. You can view the exact shipping cost at checkout before payment. We offer free standard shipping on orders over a specified amount (varies by region).<\/p>\n\n\n\n Once your order is shipped, we will send you a tracking number and logistics link via email. You can also log into your account on our website, go to My Orders, and check real-time tracking updates at any time.<\/p>\n\n\n\n All products sold on our website are brand new, authentic, and quality inspected before shipment. We do not sell used, refurbished or counterfeit goods.<\/p>\n\n\n\n For out-of-stock items, you can click the “Notify Me When In Stock” button on the product page and enter your email address. We will send you a restock notification as soon as the inventory is updated.<\/p>\n\n\n\n Partial product lines support personalized customization (such as size, color, engraving). You can view customizable options on the product detail page, or contact our customer service for customization details and pricing.<\/p>\n\n\n\n We offer a 30-day free return & exchange policy<\/strong> for unused, undamaged products in their original packaging. If you receive defective, damaged or wrong items, we will cover all return shipping costs and provide a full refund or free replacement.<\/p>\n\n\n\n Please contact our customer service via email or the Contact Page within 30 days of receiving the package, provide your order number, photos\/videos of the product issue, and we will reply with a detailed return guide within 24 hours.<\/p>\n\n\n\n Once we receive and inspect your returned item, we will process the refund within 3-7 business days. The refund will be returned to your original payment method. The arrival time depends on the processing schedule of your bank or payment platform (usually 5-10 business days).<\/p>\n\n\n\n Click “My Account” – “Forgot Password” on the homepage, enter your registered email address, and we will send you a password reset link. Please reset your password within 24 hours for security.<\/p>\n\n\n\n Log into your account, go to “Account Settings” or “Address Book” to modify, add or delete your delivery address and personal information at any time. Please confirm your address is correct before placing an order to avoid delivery failure.<\/p>\n\n\n\n We strictly comply with international data privacy regulations. All your personal information, delivery data and payment details are protected by encrypted security technology, and will never be sold, leased or disclosed to third parties without your permission.<\/p>\n\n\n\n Yes, we support wholesale and bulk purchase cooperation. Please contact our wholesale team via email, provide your purchase demand, quantity and delivery region, and we will send you a exclusive bulk quote and cooperation plan.<\/p>\n\n\n\n You can reach us via the Contact Form on our website, or send an email to our support mailbox. Our customer service team will reply to all inquiries within 24 hours on working days.<\/p>\n\n\n\n We regularly launch promotional activities, exclusive discount codes and member loyalty benefits. You can subscribe to our newsletter to get the latest offers, new product launches and exclusive member perks in time.<\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Order & Payment 1. What payment methods do you accept? We accept major international credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and local secure payment options available in your region. All payments are processed via encrypted SSL secure channels, and your card information will never be stored. 2. Why was […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-110","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wp.ruoan.cc\/index.php\/wp-json\/wp\/v2\/pages\/110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.ruoan.cc\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.ruoan.cc\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.ruoan.cc\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.ruoan.cc\/index.php\/wp-json\/wp\/v2\/comments?post=110"}],"version-history":[{"count":3,"href":"https:\/\/wp.ruoan.cc\/index.php\/wp-json\/wp\/v2\/pages\/110\/revisions"}],"predecessor-version":[{"id":119,"href":"https:\/\/wp.ruoan.cc\/index.php\/wp-json\/wp\/v2\/pages\/110\/revisions\/119"}],"wp:attachment":[{"href":"https:\/\/wp.ruoan.cc\/index.php\/wp-json\/wp\/v2\/media?parent=110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}4. Will I receive a order confirmation?<\/h3>\n\n\n\n
Shipping & Delivery<\/h2>\n\n\n\n
1. Which countries\/regions do you ship to?<\/h3>\n\n\n\n
2. How much is the shipping fee?<\/h3>\n\n\n\n
3. How long will it take to receive my order?<\/h3>\n\n\n\n
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4. How can I track my order?<\/h3>\n\n\n\n
Product & Stock<\/h2>\n\n\n\n
1. Are the products 100% authentic and new?<\/h3>\n\n\n\n
2. The product I want is out of stock. When will it be restocked?<\/h3>\n\n\n\n
3. Do you offer product customization services?<\/h3>\n\n\n\n
Return & Refund<\/h2>\n\n\n\n
1. What is your return & refund policy?<\/h3>\n\n\n\n
2. How do I submit a return request?<\/h3>\n\n\n\n
3. How long will it take to process my refund?<\/h3>\n\n\n\n
Account & Personal Info<\/h2>\n\n\n\n
1. How do I reset my password?<\/h3>\n\n\n\n
2. How do I update my delivery address or account information?<\/h3>\n\n\n\n
3. Is my personal information secure?<\/h3>\n\n\n\n
Other Questions<\/h2>\n\n\n\n
1. Do you offer wholesale or bulk orders?<\/h3>\n\n\n\n
2. How can I contact customer service?<\/h3>\n\n\n\n
3. Do you offer discount codes or loyalty programs?<\/h3>\n\n\n\n